Can I see/get a copy of your Insurance etc
Can I cancel my booking for bad weather ?
Yes of course. If the weather is looking bad on the day of your party, just let us know before 9am, and there's no charge.
How much space does the castle take up ?
On our Products page we list the actual size of the castle, and the space required for it, if you're in any doubt please contact us to check.
My garden is on a slope, is that ok ?
If the slope is less than 5 degrees, then yes, if you are unsure we can, dependant on your location, check for you. If you're still unsure, call us please.
Can the castle be sited on hard standing ?
It can go anywhere pegs can be used. If chuckies or astro turf, as long as you are happy the membrane will be pierced by the pegs, then we can do it.
Can the castle be used indoors ?
Yes, all our castles can be used indoors, providing there is sufficient ceiling height, please check our Products page for each castle's requirements.
Do you need a deposit?
Yes, we require a £15 booking fee. which is non refundable but will be credited towards the cost of your hire.The remainder can be paid via cash, BACS or card.
Where do you deliver to ?
We deliver all over Aberdeen and most of Aberdeenshire. Delivery is free to certain areas. You can check delivery cost for most areas via our "check delivery app" on our home page. If your area isn't listed please let us know where you are and we'll happily give you a quote.
I've got steps, is that a problem ?
Our deliveries are usually made by one person, and about 4 steps isn't a problem. If any more, then please let us know in advance so we can allocate a two person delivery/collection team, a small charge may be applicable.
What access do you need ?
Our castles are commercial grade, and as such are large and heavy. Our deliveries/collections are usually made by one person, and require access to the venue via an opening of at least 760mm. If that's not possible, DON'T worry, just let us know so we can arrange for a two person delivery/collection team, a small charge may be applicable.
What power supply does the castle need ?
All we need is a normal 240v power supply within 50m of the castle, and we provide the extension leads with an RCD adaptor.
I've got no outside access, is that a problem ?
Generally not, as long as you let us know when booking so we can supply a two person delivery/collection team, a small charge may be applicable.
How long does it take to set up/take down the castle ?
Generally it takes between 15-20 minutes to set up a castle, and the same to take it down, depending on distance from our vehicle.
How long is the hire for ?
For outdoor hires we aim to deliver between 8-11am, with collections starting from 5pm.
Are your castles tested & certified ?
Yes, all our castles are tested annually by PIPA, or covered by the manufacturers test certificate if less than a year old, as well as us following all relevant HSE & PUWER guidelines, for all hires.
Can I collect the castle myself ?
No, our Public Liability Insurance requires that the castle is set up correctly by one of our trained employees.
We haven't access to a power supply, is that a problem ?
No, as long as you can provide a generator. These can be hired locally, you will need a minimum of 4Kva per castle.
Is your electrical equipment PAT tested ?
Yes, all our electrical equipment is PAT tested annually.
Do you hire overnight ?
We only hire certain castles overnight, there is an extra charge for this. The venue needs to be secure.
I only want the castle for 2 hours, can I get a discount ?
No. Shorter hires can be costlier for us to arrange, but we don't charge that on, we just keep the prices the same.
Do you supervise the castles ?
No, our price only includes free delivery, free set up, and free collection after the event has finished.
How can I pay ?
We accept cash or card on delivery, or cleared Paypal/BACS before the day, please message us for details.
Are you members of any Trade groups ?
What if it rains during my party ?
Some of our castles have built in sun/shower covers, so if a light shower the castle is still useable, as long as the front step is kept as dry as possible. If the rain is heavier, then please deflate the castle by turning off the plug. Once the rain has stopped, reinflate the castle, so as to dry it out as quickly as possible.
Can I hire a garden game on its own ?
No, they are competitively priced as an add on to a castle hire, and not available on their own, sorry.
Do you provide safety mats ?
Yes, we provide safety mats for all hires, whether outdoors or indoors, along with full operating instructions for the safe use of the castle.
Does the fan need to stay on/how much does it cost ?
Yes, the fan needs to stay on the whole time the castle is in use, and costs roughly 20p-25p per hour, depending on your tariff/supplier.
Anything we haven't covered ?
If you still have an unanswered question, please contact us and we'll do our very best to answer it.